Terms & Conditions

"Organization" means a business or entity account under which one or more users access the Service under a shared subscription and shared usage limits.

"User" means an individual authorized to access the Service under an Organization or individual account.

"Documents" means files, templates, signature requests, completed records, certificates of completion, audit logs, and related materials created, uploaded, or processed through the Service.

"Subscription" means a paid plan that grants access to the Service for a defined billing period, including any add-on products purchased through the Service.

"Free Tier" means a limited no-cost plan that provides restricted access to the Service subject to published usage limits and these Terms.

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you register on behalf of an Organization, you represent that you have authority to bind that Organization to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized access or security breach.

Acceptance. By checking the acceptance box during registration or before completing a paid checkout, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

Quick Sign provides tools to upload, prepare, send, sign, track, and store documents for electronic signature, including multi-party workflows, verification options, templates, team collaboration, and audit-related records. Features available to you depend on your published plan and account configuration.

We may modify, suspend, or discontinue features of the Service at any time. We will use reasonable efforts to provide notice of material changes that adversely affect your use of paid features, but we are not liable for modifications that do not materially reduce core signing functionality during an active paid term.

Organization administrators may invite users, assign roles, manage billing, and configure organization settings. Administrators are responsible for ensuring that users comply with these Terms and applicable law.

An Organization account deletion request may be initiated by an authorized organization administrator. See Section 9 for important information about data loss when an account is deleted.

Free Tier. We offer a limited Free Tier with published usage caps (such as document send limits, file size limits, and retention limits). Free Tier access may be modified or discontinued at any time. Free Tier accounts are subject to these Terms but are not entitled to a service level agreement (see Section 16).

Trials and promotions. From time to time we may offer trial periods or promotional access. Unless stated otherwise in writing, trials convert to paid subscriptions or expire according to the offer terms. Trial and promotional access carries no service level agreement.

Upgrades. Moving from the Free Tier or a trial to a paid self-serve plan requires acceptance of these Terms at checkout and payment through our third-party payment processor.

Subscription fees, plan limits, and feature entitlements are described on our pricing pages and in your account at the time of purchase. By subscribing, you authorize us and our payment processors to charge applicable fees on a recurring basis until you cancel in accordance with these Terms.

Billing period usage limits.Monthly usage limits (such as document send limits) are measured based on your subscription billing period start date, not the calendar month. Usage resets at the beginning of each billing period according to your plan's billing cycle.

Team and multi-seat plans. For plans with more than one seat, document send limits and related usage quotas are shared across all users of the Organization during the billing period. Limits are not allocated separately per user unless explicitly stated in a custom enterprise agreement.

Overages and enforcement. If you exceed plan limits, we may restrict sending, require an upgrade, or offer add-on purchases where available. We are not obligated to provide unlimited usage beyond published plan limits.

Refunds. Refunds will not be issued for cancelling a plan subscription or add-on product unless requested within five (5) business days from the purchase date and only if there has been no consumption of that subscription or add-on item. Consumption includes, without limitation, sending documents, using included seats, or otherwise exercising entitlements associated with the purchased item. Refund requests must be submitted through our support channels and are evaluated at our discretion in accordance with this policy. If a refund is issued, the refund amount may be reduced by payment processing fee(s) incurred in connection with the original transaction.

Taxes, price changes, and renewal terms will be communicated through the Service or at checkout. Failure to pay may result in suspension or termination of access.

We use third-party payment processors to collect subscription and add-on payments. By providing payment information, you agree to the processor's terms and privacy practices in addition to these Terms.

Quick Sign and Bobbitt & Associates, LLC do not store or have access to your full payment account information (such as complete card numbers or bank account credentials). Payment processors handle collection, tokenization, and related payment operations on our behalf.

Data location. Customer data processed through the Service is currently stored and domiciled within the United States only. If your Organization requires data storage, processing, or residency in other jurisdictions, a custom plan or enterprise agreement is required. Contact our sales team to discuss options.

Plan-based retention limits. Each plan includes a maximum document retention period published on our pricing pages (for example, one year or multiple years depending on plan tier). Your organization may configure a shorter retention period within that plan maximum.

Retention lifecycle and purge. For completed documents, the retention period begins from the document completion date. Before purge, we may send email notices, including an advance warning and a final notice after the retention period ends. Completed documents are permanently deleted after the retention period plus an additional grace period (typically thirty days unless otherwise configured for your organization). Draft, pending, and voided documents may be subject to separate cleanup rules.

You are solely responsible for exporting, downloading, or archiving Documents and audit records you are required to keep before retention or purge events occur.

You may cancel a Subscription according to the billing controls available in your account. We may suspend or terminate access if you violate these Terms, fail to pay, or if required by law.

Account deletion. When an authorized Organization user requests deletion of an Organization account, deletion processes will remove access and associated account data according to our operational procedures.

No responsibility for deleted account data. Quick Sign and Bobbitt & Associates, LLC are not responsible for account data after deletion is requested and processed, including without limitation drafted, pending, and/or completed documents, templates, certificates of completion, audit information, and any other information connected to the account. You are solely responsible for exporting, backing up, or preserving any records you require before requesting account deletion.

The Service relies on third-party companies for technology hosting, infrastructure, servicing, email delivery, storage, analytics, and other operational functions. These providers may process data as necessary to deliver the Service.

We are not responsible for third-party services outside our reasonable control, including outages, policy changes, or actions of payment processors, cloud providers, or integrated services you choose to use alongside Quick Sign.

Quick Sign facilitates electronic signing workflows but does not provide legal advice. You are responsible for determining whether electronic signatures are appropriate and legally sufficient for your documents, jurisdictions, and use cases.

You represent that you have the right to upload, send, and request signatures on Documents you submit through the Service and that your use complies with applicable laws, regulations, and contractual obligations.

We do not guarantee that every signature collected through the Service will be enforceable in every jurisdiction or for every document type. Consult qualified legal counsel for compliance questions.

Quick Sign is a general-purpose electronic signature tool and is not designed or certified for every regulated use case. Unless expressly stated in a written enterprise agreement, the Service is not offered as a HIPAA-compliant business associate service, is not SOC 2 Type II certified, and is not intended for processing protected health information, export- controlled data, or other categories of highly regulated data without your independent compliance review.

You are responsible for evaluating whether the Service meets your industry, contractual, and regulatory obligations before uploading or sending sensitive Documents.

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Infringe intellectual property, privacy, or other rights of others;
• Upload malware, attempt unauthorized access, or interfere with Service security;
• Send fraudulent, harassing, or deceptive signature requests;
• Reverse engineer or scrape the Service except as permitted by law;
• Resell or sublicense the Service without our written consent.

We may investigate violations and remove content or suspend accounts to protect the Service and other users.

We retain all rights in the Service, software, branding, and documentation. You retain ownership of Documents and content you upload, subject to the license you grant us to host, process, transmit, and display that content solely to provide the Service.

Feedback you provide may be used by us without restriction or compensation to improve the Service.

Our handling of personal information is described in our Privacy Policy. By using Quick Sign, you acknowledge that data will be processed as necessary to operate the platform, including authentication, document delivery, billing, support, and security.

Free Tier, trials, and promotions.Access under the Free Tier or any trial or promotional offer is provided on an "as available" basis with no uptime commitment or service level agreement.

Self-serve paid plans. For active self-serve paid Subscriptions, we target ninety-five percent (95%) monthly uptime for the core signing Service, measured over each calendar month.

Exclusions. Uptime calculations exclude scheduled maintenance, release windows, and emergency maintenance. We generally schedule maintenance during late evenings or nights, weekends, and/or United States federal holidays. Enterprise and custom plans may include separate availability terms in a written agreement.

Remedies. If we fail to meet the self-serve uptime target, your sole remedy is a service credit or extension as we may offer in our discretion unless otherwise specified in a custom agreement. This section does not limit exclusions in the Disclaimers and Limitation of Liability sections below.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOBBITT & ASSOCIATES, LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You will defend, indemnify, and hold harmless Bobbitt & Associates, LLC and its affiliates, officers, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your Documents, your use of the Service, or your violation of these Terms or applicable law.

We may update these Terms from time to time. When we make material changes, we will provide notice through the Service, by email, or by updating the "Last updated" date above. Continued use after changes become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where mandatory consumer protections apply. You agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to personal jurisdiction in those courts.

Questions about these Terms may be directed to Bobbitt & Associates, LLC through the contact options on our website or via your organization's sales or support channel.